Walk-In @ "HCL" : Technical Support / Customer Care : Hyderabad : On 9 May 2010
HCL Technologies Ltd (http://www.hcl.in/)
www.enggwalkins.blogspot.com
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 5 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems.
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 60,000 professionals of diverse nationalities, operating across 26 countries including 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Experienced Walk-In : Technical Support Engineers @ Hyderabad
Job Position: Technical Support Engineer
Job Role: Technical Support Engineer / Customer Care
Job Location: Hyderabad, Andhra Pradesh
Job Overview:
• This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions.
Desired Experience: 1 to 3 Years (Mandatory)
KEY SUCCESS ATTRIBUTES:
• Provide Technical Support for a product or product line
- Receive frontline issues/calls from most customers
- Handle all functionality and usability related issues
- Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
• Develop skills with products and related technologies to provide quality customer support
• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
• Create/update customer issues.
• Send product solutions to customers.
• Issue closure with verified solutions.
Competency:
• Good customer service skills.
• Good communication skills.
• Good analytical skills.
• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
PRE-REQUISITES:
Preferred Education:
• Any Graduate (Must) - (Excluding 2009 Pass outs)
Work Experience:
• The Suitable candidate will have strong trouble shooting and communication skills, 12 to 36 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.
* Please attend the Walk-In only if you have above mentioned technical skills & experience.
Walk-In Date: On 9th May 2010 (Sunday) : 9.30 AM to 4.00 PM
Venue:
HCL Technologies Limited,
Ground Floor, DHFLVC Silicon Towers,
Madhapur Road, Kothaguda, Beside TCS Building,
Hyderabad - 500081
Landmark: Opposite VLCC
Contact Person: Ravi
Things to carry with you:
• Hard copy of a resume
• Pay slips (Last two months)
• Passport Size Photograph
Note: If you have attended an interview with us in last 6 months, please do not re-apply.