Freshers Jobs in IBM hiring Technical Support Associate - Bangalore/Hyderabad/Secunderabad
IBM (http://www.ibm.com/)
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Designation Technical Support Associate - ITD - GD
Job Description
Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
Awareness of basic networking concepts and technologies.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
Browser Support - Internet Explorer
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Receives incoming calls from customers and creates incident record or updates existing record.
Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
Ability to meet a set of defined account agent productivity measurements.
Be able to identify opportunity for, and implement process improvements.
Desired Profile
Min 6 months of relevant experience in the mentioned skill areas.
Communications : verbal and written
Neutral accent
Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
Questioning skills- probing skills, as relevant to the issue and level of the caller
Required
* Bachelor's Degree
* At least 6 months experience in Awareness of basic networking concepts and technologies.
* At least 6 months experience in Proficient in network connectivity troubleshooting, TCP/IP
* At least 6 months experience in strong computer skills required for initial call handling
* At least 6 months experience in perform problem cause analysis,resolve routine cstmer problm
* At least 6 months experience in Exposure to operating systems, Windows 2000/NT/XP
* English: Fluent
Experience : 0 - 3 Years
Education
UG - Any Graduate
PG - Any PG Course - Any Specialization
Location : Bengaluru/Bangalore, Hyderabad / Secunderabad
Contact IBM India Pvt Limited
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