IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

The job involves providing Level 2 Support to the IBM Tivoli customers located world-wide. Handle the customer problem tickets based on severity and priority. Work as a member of Level-2 Technical Support team. Work on customer's problems reported for the Tivoli Security products. Duplicate the customer problems on various platforms for Security products. If required, coordinate with Level-1 as well as Level-3 to resolve customer problems. Be involved in training customers, domestic and foreign partners as well as peers, consultants and SE's. Working/ Hands-on experience WAS Admin, Tivoli Identity Manager, Access Manager.