PCS Technology Ltd. (http://www.pcstech.com/)
http://www.enggwalkins.blogspot.com/
Experience: 1 - 6 Years
Location: Mumbai, Mumbai Suburbs, Navi Mumbai
Compensation:
'Helpdesk, service desk, call co-ordinator, Technical support

Education:
UG - Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type: IT-Hardware & Networking
Role: Customer Support Engnr/Technician
Functional Area: IT-Support, Telecom, Hardware

Desired Candidate Profile
-Attending the customer calls and queries, solving problems on primary level through telephone.
-Monitoring calls, assigning the calls to the respective customer support engineer
-Resolving the problem Remotely throughnet meeting and also telephonic support
-Preparing daily and monthly reports
-Follow up with vendors for pending calls and the spare parts required
-Willing to work in Shifts.

Job Responsibilities :

-Attending the customer calls and queries, solving problems on primary level through telephone.
-Monitoring calls, assigning the calls to the respective customer support engineer
-Resolving the problem Remotely throughnet meeting and also telephonic support
-Preparing daily and monthly reports
-Follow up with vendors for pending calls and the spare parts required
-Willing to work in Shifts.


If interested please walk in with your updated CV and passport size photograph from 19th July 2010 to 22nd July 2010 and 24th July 2010 between 10:00Am to 4:00PM and 23rd July between 2:00PM to 4:00PM

Company Profile