Aditya Birla (http://www.adityabirla.com/)
www.enggwalkins.blogspot.com
Job Position : Customer Service

No of Openings : 40

Experience : 0 – 1 Years

Job Location : Chennai

Job Responsibilities:

* Provide general information and guidance to customers regarding billing and Customer service
* Access and negotiate multiple information systems to answer questions .Ability to understand customers needs with strong objection/response handling.
* Interact with other departments on behalf of customer
* Adherence to policy and guidelines as specified by the client and the organization.
* Adhere to productivity and service level norms.
* Provide knowledgeable assistance for wide number of products and customer situations
* Provide information about products and services offered.
* Use all necessary tools and resources provided in assisting customers.
* Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships.
* Provide timely feedback to the client on customer complaints.

Required :

* Fresh Graduates/10+2 with minimum 6 months of experience. Freshers with good communication skills are also eligibly to apply
* Others:
* Willingness to work in rotating shifts and on Sundays & Public Holidays.

About Company :