Summary
Experience:

0 - 4 Years
Location:

Hyderabad / Secunderabad
Education:

UG - Any Graduate - Any Specialization,Graduation Not Required PG - Post Graduation Not Required
Industry Type:

BPO/ITES
Role:

Associate/Sr. Associate -(Technical)
Functional Area:

ITES/BPO/KPO, Customer Service, Ops.
Posted Date:

06 Mar
Desired Candidate Profile

Job: Voice based Customer Support

Education: Any Graduate or Undergraduate

Job Location: Hyderabad

Experience: minimum 6 months of experience in call center, computer support, or customer service experience preferred

NOTE: Willing to work for night shift



Skills

· Excellent verbal and written communication skills

· Customer Service Skills

· Microsoft Office Suite, Windows Operating Systems and Internet applications

Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

Venue:

2nd Floor, Orion Block,

Vanenberg IT Park,

Hi-Tech City
Job Description

Walk in Interview Between 5:00 PM to 10:00 PM from 08 March' 10 to 12 Marc'10 .

NOTE: we dont conduct interviews on saturday and sunday



You can directly walkin for the interview.

Need to carry hard copy of resume.Also carry the following documents while comming for interview.



Contact Person: Smita Das

Address:

2nd Floor, Orion Block

Vanenberg IT Park Plot#17,Software Units, Layout

Hi-Tech City

HYDERABAD, Andhra Pradesh - 500081,India





Job Summary

· Provide comprehensive Technical support services to support center customers

· Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.

· Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.

· Use all available Knowledge Management Tools during the call

· Take all necessary steps to ensure customer satisfaction at the end of the call






Keywords: Customer Support,Customer Service, BPO, KPO, Callcenter, ITES, Telecalling,
Company Profile
C3i, Inc. is a high-tech services company devoted to helping companies realize the potential of customer relationship management (CRM). By addressing the unique demands of today's mobile computing environment, C3i's customized support, training, and professional services enable organizations to set and achieve aggressive short-and long-term goals for CRM technology. We are actively seeking qualified people to become a part of our successful team. C3i, Inc is a Premier Consulting Partner with Siebel. More information on C3i and our available positions can be found on our web site at http://www.c3i-inc.com.
Contact Details
Company Name:

C3I Support Services Private Ltd
Website:

https://www.c3i-inc.com
Executive Name:

Smita Das
Address:

C3I Support Services Private Ltd
B4,Vanenberg IT Park Plot#17,Software Units
Layout Madhapur
HYDERABAD,Andhra Pradesh,India 500081
Email Address:

sdas@c3i-inc.com
Telephone:

Not Mentioned